Refund policy

At Ewabob, we are committed to ensuring complete customer satisfaction. Our Return and Refund Policy is designed to make the return process simple, transparent, and hassle-free for our customers.

Returns

Return Eligibility

To qualify for a return:

  • Items must be returned within 30 days from the delivery date.
  • Products must be unused, unopened, and in their original condition.
  • Items must include original packaging, tags, and accessories (if applicable).
  • Proof of purchase may be required for all returns.

Certain products may not be eligible for return, including:

  • Perishable goods
  • Custom or personalized products
  • Final sale or clearance items

Please review the individual product description for specific return eligibility information.

How to Initiate a Return

To request a return:

  1. Contact our customer support team at:
  2. Provide:
    • Order number
    • Reason for return
    • Photos of the product (if applicable)
  3. Once your return request is approved, you will receive return instructions from our support team.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Return Shipping

  • Return Method: By Mail
  • Return Label: Customer responsibility

Customers should use a trackable shipping service or purchase shipping insurance when returning items.

Ewabob is not responsible for returned packages that are lost or damaged during transit.

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Return & Refund Window

  • Return Period: 30 days from delivery
  • Refund Processing: Within 10 business days after approval
  • Restocking Fee: None
  • Return Method: By mail
  • Return Label: Customer responsibility
  • Refund Currency: USD (United States Dollars)

Refunds

Refund Processing

Approved refunds are processed within 10 business days (Monday–Friday) after approval.

Refunds will be issued to the original payment method used during checkout.

Depending on your bank, credit card company, or payment provider, additional processing time may be required before the funds appear in your account.

Partial Refunds

Partial refunds may be issued if:

  • The returned item is not in its original condition.
  • The item is damaged or missing parts due to customer handling.
  • The product shows signs of use beyond normal inspection.

Non-Refundable Items

The following items are not eligible for refunds:

  • Shipping fees
  • Gift cards
  • Final sale or clearance items
  • Items returned after the 30-day return period

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Allow additional processing time, as banks may require extra time to complete transactions.

If you still have not received your refund, please contact us:

📧 contact@ewabob.com
📞 +1 (307) 445-9312

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Trade name: EwaBob

Phone: +13074459312

Email: contact@ewabob.com

Address: Ewabob LLC, 1309 Coffeen Ave STE 1200, Sheridan WY 82801, United States