FAQ's

1. How long does shipping take?

Orders are processed within 1–3 business days. Delivery within the United States usually takes 5–8 business days after shipment.

Estimated total delivery time: 6–11 business days

2. Do you offer free shipping?

Yes. Ewabob offers FREE shipping across all United States orders.

3. How can I track my order?

Once your order is shipped, we will send a tracking link to your email. Please allow 24–48 hours for tracking updates to appear.

4. Can I cancel my order?

You can request cancellation immediately after placing your order. However, cancellations cannot be guaranteed once your order has entered processing or has been shipped.

5. What is your return policy?

You may request a return within 30 days from delivery. Items must be unused, unopened, and in their original condition.

6. Who pays for return shipping?

Return shipping costs are the customer’s responsibility, unless the product arrives damaged, defective, or incorrect.

7. How long does a refund take?

Approved refunds are processed within 10 business days and will be issued to your original payment method.

8. Do you charge restocking fees?

No. Ewabob does not charge any restocking fees for approved returns.

9. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

10. Is my payment information secure?

Yes. All transactions are processed securely through Shopify with SSL encryption and PCI DSS compliance. We never store your complete card details.

11. What should I do if my package is lost or marked delivered?

If your package is marked as delivered but you cannot locate it, please contact the shipping carrier for further assistance. Ewabob is not responsible for packages confirmed as delivered by the carrier.

12. Can I change my shipping address after ordering?

Please contact us as soon as possible if you need to update your address. Once an order has shipped, address changes may not be possible.

13. What happens if I enter the wrong address?

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may require additional shipping charges for reshipment.

14. How can I contact Ewabob?

Email: contact@ewabob.com
Phone: +1 (307) 445-9312

Address:
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States

Response Time: Within 24 hours (Monday–Friday)